Refund policy

Refund Policy

At [MAHAAR STORE], customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Refund Eligibility

We only accept refund or replacement requests under the following conditions:

The product is damaged upon delivery.
The product is not working or is defective when received.
Reporting a Damaged or Defective Product

To be eligible for a refund or replacement:

You must notify us on the same day your order is delivered.
Please contact us via WhatsApp, email, or phone with:
Your order number
Clear photos or videos of the damaged or defective product
Photos of the product packaging (if applicable)

Failure to report the issue on the day of delivery will make the order ineligible for a refund or replacement.

Non-Refundable Situations

Refunds or replacements will not be accepted if:

You report the issue after the delivery day.
The product has been damaged due to misuse, negligence, or improper handling after delivery.
You change your mind after receiving the product.
You ordered the wrong product or provided incorrect shipping information.
Inspection Process

Once we receive your claim, our team will review the provided photos or videos. If your request is approved, we will offer either:

A replacement product, or
A full refund, depending on the situation.
Refund Processing

Approved refunds will be processed within 5–10 business days using the original payment method or another mutually agreed payment method.